Here you will find all the important information regarding your purchase.

About the product

The sales price will be the displayed price (displayed price, including consumption tax). Please refer to each product page for details such as size and material.

Gift wrapping

We offer free simple packaging for all products. If you would like gift wrapping, please select the appropriate gift wrapping from the gift product list when placing your order.

Payment

We accept credit cards (VISA / MASTER / JCB / DINERS CLUB / American Express), bank transfers and electronic payments (Apple Pay).

*As a general rule, we do not send credit card receipts for security reasons. The statement of charges sent by your credit card company will serve as the receipt.

*Depending on your usage situation, etc., you may be required to change to another payment method.

*When paying by credit card, we will request authorization for your card on the website when you place your order. Please note that unless authorization is received, your card will not be used and your order will not be confirmed.

Bank transfer

Please note that transfer fees will be borne by the customer.

Please note that if you pay by bank transfer, your order will be automatically cancelled if payment is not received within 7 days of placing your order.

About Shipping

After payment is confirmed, the flowers will be shipped within 7 days. Please contact us separately for special orders. If no delivery date is specified, the flowers will be shipped within 7 days. However, if you choose to pay by bank transfer, the flowers will be shipped after payment is confirmed. If the flowers are ordered, they will be shipped after they arrive. Please note that if the delivery company's storage period expires, fresh flowers will need to be purchased again.

Generally, we will send your order via Yamato Transport or Japan Post. (We are sorry, but we cannot accept requests to specify a delivery company.)

Domestic delivery

Simple packaging (Click Post): 330 yen (same price nationwide) Approximately A4 size, thickness up to 2.5 cm, weight less than 1 kg *Delivery date cannot be specified.

Standard delivery (Yamato Transport)

1,500 yen (outside Honshu / 2,000 yen)

[You can specify the desired delivery time]
You can specify delivery time during the following hours: morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, or 7pm to 9pm.

*Please note that we may not be able to deliver within the designated time depending on the delivery area, weather, traffic conditions, etc.

Fresh flower delivery (Yamato Transport)

2,000 yen (outside Honshu / 2,500 yen)

For chilled and large items, 2,500 yen (outside Honshu / 3,000 yen)

*Deliveries from June to September will automatically be chilled.
*For gifts, please note that shipping charges will be added for each item ordered, as each item will be delivered to a single address. If you have multiple delivery addresses, we apologize for the inconvenience, but please place an order for each delivery address separately.

[You can specify the desired delivery time]
You can specify delivery time during the following hours: morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, or 7pm to 9pm.

*Please note that we may not be able to deliver within the designated time depending on the delivery area, weather, traffic conditions, etc.

International Shipping

If you wish to ship outside of Japan, please contact us here with the following information:

<Notes>
*Fresh flowers cannot be delivered.
*The number of products that can be delivered is limited.

Please fill in the following information and reply via the inquiry form.

・Name of the product you wish to purchase ・Name, address and phone number of the recipient

Returns and Exchanges

SHIYA will only accept returns of unused and undamaged products within 7 days of receipt in the event of a defective product or delivery issue.

To receive a full refund, all products must be returned in new, undamaged condition in their original protective packaging.

We do not currently offer free returns, so you will be responsible for shipping costs to return the item to us.

If you return an item, any refunds will be applied to the method of payment used to make the purchase.

Please contact us at info@shiyajpn.com within 7 days of receiving the item and provide us with detailed photos of the damage along with your order number. Please make sure your return has been processed before returning the item. Please note that for international shipments, you are responsible for paying any customs duties and providing all documentation required by your country's customs.

If you refuse to pay the taxes, the package will be returned to us and we will refund you the actual shipping charges charged by the carrier, minus the shipping costs to return the package to us.

If you have any questions regarding the return process, please email us at info@shiyajpn.com.

Returns and exchanges due to customer convenience

We cannot accept exchanges or returns unless the product is defective or damaged during delivery.

*The color of the actual product may appear different depending on the viewing environment of the device you are using.

Please note that in this case, it will not be treated as a defect.

Please see our return policy for more details.

Refunds and reshipments of fresh flowers

If the product is damaged or dead upon arrival, we will refund or resend it.

*Here, return means returning the product price to the customer after they return the product, refund means returning the product price without the customer returning the product, exchange means sending the same product to the customer again after they return the product, and re-shipment means sending the same product to the customer again without the customer returning the product.

Please contact us at info@shiyajpn.com within 2 days of the expected delivery date and send us detailed photos of any damaged or dead areas along with your order number.

Please note that in cases where the product is different from what you expected upon arrival or the defect is unavoidable due to the characteristics of the product, we may determine that the product warranty does not apply and we may not be able to meet your request.

Cancelling your order

Once an order has been placed, we cannot accept any changes or cancellations, including to your registered name or delivery address. Please be aware of this in advance. Please be sure to check the contents of your order before confirming it.

About inquiries

For product inquiries, please contact us directly via CONTACT or email us at info@shiyajpn.com. Inquiries received outside of business hours will be answered in order from the next business day.

Please note that it may take some time depending on the content and situation.

Please note that we are unable to answer any inquiries made to our physical stores, so please refrain from contacting us.

For quicker support, please also check our FAQs.