Please note that, except in cases falling under items 1 to 3 below, we do not accept cancellations, exchanges, or returns for reasons of customer convenience after an order has been placed, regardless of whether the product has been shipped or not.

1. If the product is found to have an obvious defect
2. If you receive a product that is different from the one you ordered
3. If damage is found during delivery

If any of the above conditions apply to your item, please contact us at info@shiyajpn.com within 7 days of receiving the item (excluding plants) and send us a detailed photo of the damaged area along with your order number. We will check the condition of the item and delivery status, and if the following conditions are met, we will exchange or return the item.

・Within 7 days of product arrival (within 2 days for plants)
- Unused and all accessories are included (no damage)
・There are no significant unnatural changes to the product

Only.

*Depending on the viewing environment of the device you are using, the color of the actual product may appear different. Please note that this is not considered a defect.

*Some products may have natural scars, blood vessels, and uneven coloring, taking advantage of the characteristics of the material. Please note that this will not be considered a defect. When purchasing a product, please be sure to read the material description, precautions, and handling instructions on each product page.

*Please note that in the unlikely event that an exchange or return is required, all expenses related to the transaction, including shipping costs, will be borne by the customer.

Please note that in all cases of international shipments, you are responsible for paying customs duties and providing all documentation required by your country's customs. If you refuse to pay the taxes, the package will be returned to us. We will then refund you the actual shipping costs charged by the carrier, minus the shipping costs we incur to return the package to us.

If you have any questions before placing an order, please feel free to contact us via CONTACT . Inquiries received on holidays will be answered from the next business day. Please note that it may take some time to respond depending on the content and situation.

About the cooling off period

The cooling off period is a system that applies to door-to-door sales. Please note that the cooling off period does not apply to this website.