About Shipping

After payment is confirmed, the flowers will be shipped within 7 days. Please contact us separately for special orders. If no delivery date is specified, the flowers will be shipped within 7 days. However, if you choose to pay by bank transfer, the flowers will be shipped after payment is confirmed. If the flowers are ordered, they will be shipped after they arrive. Please note that if the delivery company's storage period expires, fresh flowers will need to be purchased again.

Generally, we will send your order via Yamato Transport or Japan Post. (We are sorry, but we cannot accept requests to specify a delivery company.)

Domestic delivery

Simple packaging (Click Post): 330 yen (same price nationwide) Approximately A4 size, thickness up to 2.5 cm, weight less than 1 kg *Delivery date cannot be specified.

Standard delivery (Yamato Transport)

1,500 yen (outside Honshu / 2,000 yen)

[You can specify the desired delivery time]
You can specify delivery time during the following hours: morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, or 7pm to 9pm.

*Please note that we may not be able to deliver within the designated time depending on the delivery area, weather, traffic conditions, etc.

Fresh flower delivery (Yamato Transport)

2,000 yen (outside Honshu / 2,500 yen)

For chilled and large items, 2,500 yen (outside Honshu / 3,000 yen)

*Deliveries from June to September will automatically be chilled.
*For gifts, please note that shipping charges will be added for each item ordered, as each item will be delivered to a single address. If you have multiple delivery addresses, we apologize for the inconvenience, but please place an order for each delivery address separately.

[You can specify the desired delivery time]
You can specify delivery time during the following hours: morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, or 7pm to 9pm.

*Please note that we may not be able to deliver within the designated time depending on the delivery area, weather, traffic conditions, etc.

　

International Shipping (Overseas)

If you wish to ship outside of Japan, please click here and contact us with the following information.

<Notes>
*Fresh flowers cannot be delivered.
*The number of products that can be delivered is limited.

Please fill in the following information and reply via the inquiry form.

・Name of the product you wish to purchase ・Name, address and phone number of the recipient

Cancelling your order

Once an order has been placed, we cannot accept any changes or cancellations, including to your registered name or delivery address. Please be aware of this in advance. Please be sure to check the contents of your order before confirming it.

About inquiries

For product inquiries, please contact us directly via CONTACT or email us at info@shiyajpn.com. Inquiries received outside of business hours will be answered in order from the next business day.

Please note that it may take some time depending on the content and situation.

Please note that we are unable to answer any inquiries made to our physical stores, so please refrain from contacting us.